Mental Health Issues:
The National Institute of Mental Health is a reliable source and offers a wealth of information on mental illness: CLICK HERE
Substance Use Disorders:
To find resources for treatment of Alcohol Use Disorders: CLICK HERE
Grievances about workshops provided by Jumana Grassi, LCSW should be made directly to Jumana Grassi, LCSW at jumanagrassiLCSW@gmail.com, or via phone at 347-512-2236.
When a participant, either verbally or in written format, files a grievance the following actions will be taken:
If the complaint concerns a facilitator/speaker, the content presented by the speaker, or the style of presentation, the individual filing the complaint will be asked to put his/her comments in writing. Jumana Grassi, LCSW will then pass on the comments to the speaker, assuring the confidentiality of the individual making the complaint.
If the complaint concerns content, level of presentation, or the facilities in which the workshop was offered, Jumana Grassi, LCSW will mediate and will be the final arbitrator.
If the participant requests action during a workshop or conference, Jumana Grassi, LCSW or representative will investigate the request and take necessary actions. In come cases, Jumana Grassi, LCSW will offer a full or partial refund or will provide credit to another workshop.
All actions outlined above will require a written note, documenting the grievance, for record keeping purposes. The note will be kept confidential if requested.